Policies & Procedures

Appointment Policies:


Each massage session is 30, 60, or 90 minutes.


I return messages within 24 hours unless I'm on vacation.


All of the appointments occur at Loess Hills Chiropractic, 2901 N. Broadway, Council Bluffs, Iowa.


If a client is late for a session, the session still falls within the allotted time slot.  If I am late, the session lasts the full scheduled massage time or the session fee is discounted.


If you wish to cancel an appointment, you must do so 24 hours in advance, or you're charged for the full amount of the service scheduled unless the appointment can be filled.   If you don't show up at all without notifying me, then you will be billed the entire missed appointment fee. 


Emergency cancellations aren't charged for at my discretion and that includes you being ill.   Having to work later than planned is not an emergency.   If I need to cancel an appointment, I do so within 24 hours whenever possible.   If I can't do so, your next session is at no charge unless it is because I'm ill.  I don't make appointment reminder notifications unless requested.  Once you have scheduled your appointment, it's your responsibility to remember it.


I have the right to discontinue services to clients that do not value my work or my time and make me feel uncomfortable.


Sessions are by appointment only.  Please do not arrive at the office unexpected.   If you wish to buy a gift certificate, please call or text ahead.


Please do not arrive more than 15 minutes early for your appointment because I can't guarantee that I will be ready for you.   If you are early, please expect that your massage still may not begin until the scheduled time.


Once the massage session begins, you MUST let me know if anything I do for you is unpleasant and wish for me to stop.  Also, if you love something, speak up so I can make notes of your favorites and do them more in the future.


I don't push clients to rebook but I will ask you if you want to.   It's just a lot easier to get your appointments scheduled in advance so you can get a time that works best for you.


Deep massage can be a lot like a good workout and you may be a little sore the next day.  Many clients say that drinking a couple of glasses of water helps and prevents post massage soreness.  If you become concerned with the amount of soreness you experience, then the next session I will adjust the pressure.   


I always do some form of deep-tissue therapy, even for just stress relief.  Deep-tissue does not mean "hard" or "pain".  Deep-Tissue Massage can be done with even lighter, non-invasive pressure.  All sessions I provide include a wide variety of techniques that I have picked up in my 19 years as a massage therapist.   I never do just Swedish, or just Deep-Tissue, etc.I provide an awesome integrated treatment just for you.


Fees:


If during my initial assessment I determine with reasonable certainty that my work won't help you, we end the session at that time and you aren't charged for the first appointment.


A massage therapy session is $50 for 30 minutes, $80 for 60 minutes, and $110 for 90 minutes. Payment is due at the time of service unless other arrangements have been made prior to the appointment.   I accept cash and checks.  You can also pay by credit card through PayPal here on my website or in the office, where I then use my phone to run your payment through PayPal.  I do not bill clients nor provide direct billing for insurance.


Sometimes private insurance companies reimburse clients for my services.   It is best to get a prescription from a doctor if you wish to submit to your insurance company.  I provide you with a receipt but can't guarantee that your visits will be covered by insurance.  In many cases they will be covered, but that is at the discretion of the insurance company.


Professionalism:


Our profession ascribes to a code of ethical behavior, which is available upon request.   I follow all of the statements in this ethical code and have strong beliefs that practitioners and their clients shouldn't engage in intimate social relationships.


Personal and professional boundaries are respected at all times.


I perform services for which I'm qualified (professionally, physically and emotionally) and able to do, and refer to appropriate specialists when work is not within my scope of practice or not in the client's best interest.


I customize my treatment to meet the client's needs.


I respect all clients regardless of their age, gender, race, national origin, sexual orientation, religion, socio-economic status, body type, political affiliation, state of health, and personal habits.


Recourse Policy:


If you are dissatisfied with the massage treatment, you receive a full refund for that session or a complimentary treatment.